Last updated: 29 September 2026
You can ask us to delete your Rawaana account, as a passenger or a driver, at any time. Account deletion is handled by the Rawaana team so we can confirm the request really comes from you.
How to request deletion
- Email us at info@rawaana.online from the email address registered on your Rawaana account, with the subject "Delete my Rawaana account". Include your name, phone number and, if you have it, your Passenger ID or Driver ID (shown in the app under Profile).
- Or call our helpline on +92 308 0959997 and ask for your account to be deleted.
- We will confirm it is you, for example by replying to your registered email or phone number.
- We will delete your account within 30 days and let you know when it is done.
If you have a ride in progress, finish or cancel it first. Drivers with an unpaid balance will be contacted to settle it.
What we delete
- Your account and your ability to sign in.
- Your personal sign-in details: name, email address, phone number and password.
- Your saved device information and last known location.
What we keep, and why
Some records are kept after deletion for safety, fraud prevention, resolving disputes and meeting legal obligations, including lawful requests from police or other authorities:
| Record | Why it is kept |
|---|---|
| Ride history (routes, times, fares, ratings, cancellations) | Safety investigations, disputes, accounting and legal requirements |
| Trip location records | Safety investigations and lawful requests from authorities |
| Complaints and in-ride messages | Resolving complaints and safety incidents |
| Identity verification (CNIC number and scans, driver documents) | Preventing fraud and repeat abuse, and lawful requests from authorities |
| Driver balance and recharge records | Accounting and legal requirements |
These records are kept only as long as needed for these purposes and are then deleted.
Questions
Email info@rawaana.online or call +92 308 0959997. You can also read our Privacy Policy.